Employment History
Retail Sales Ambassador
As a Lush Sales Ambassador, I provided service and product demonstrations, using sales techniques to increase customer satisfaction. I showcased the company's values and diverse product range through personalised store tours and consultations. My responsibilities included stocking, supporting local initiatives and improving visual merchandising displays, contributing to the success of the team and the customer experience.
This role honed my skills in customer engagement and operational efficiency. I identified customer needs and closed sales effectively. My proactive involvement in operational tasks, such as managing deliveries and optimising visual merchandising, boosted the team's performance. This experience sharpened my sales acumen and enhanced my ability to manage day-to-day operations.
Company
Lush Singapore
Year
04-2023 – 11-2023
Position
Part-Time
Retail Sales Associate
As a Fossil Sales Associate, I honed my customer service skills and served as a knowledgeable resource for customers, informing them of ongoing promotions and exclusive offers. My role extended beyond sales; I deftly resolved customer queries and complaints in strict accordance with store policy, ensuring customer satisfaction and fostering a positive shopping experience. Meticulous about visual merchandising, I maintained an enticing sales floor through regular cleaning and thoughtfully curated merchandise displays, enhancing the overall ambience of the store.
Through this role, I gained invaluable insight into customer relationship management, conflict resolution, visual merchandising and stock management. I developed a keen eye for detail and a proactive approach to problem solving, ensuring a seamless shopping and working environment. My commitment to providing exceptional service and meticulous record keeping contributed significantly to the store's success and reinforced my ability to excel in a fast-paced retail environment.
Company
Fossil Singapore
Year
10-2019 – 01-2020
Position
Part-Time